You can also try dr.fone - Android Lock Screen Removal to bypass pattern, PIN, password & fingerprints for Android devices with NO DATA LOSS: https://goo.gl/sEpYPY 
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Samsung Galaxy Ace Duos S6802 hard reset
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Warning! Do this at your own risk! All your phone data (contacts,photos,videos,music,messages,aplications,games,files,) will be lost! Please make backup first if you can!
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1.Turn off your phone
2.Press together volume up + home button + power button
3.Browse with volume buttons and select "wipe data/factory reset" with home button
4.Select "yes" and press home button
5.Select "reboot" after format is complete
6.Wait until the phone restarts.
That's it!
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